Support and Service
Complete customer care, before and after sales
We take care of our customers from the beginning to the end. Our modular approach doesn’t stop at the delivery of a product or solution. For us this is just the start.
With strong online support systems, our customers have access to leading interactive product and service care. We aim to deliver performance improvement and on-going assistance during the entire system life-cycle.
Do you need support? Contact us for any question!
Wherever a request comes from, worldwide, our engineers can quickly follow up the inquiries. A dedicated team with skilled technicians provides application support offering assistance and innovative solutions from orientation to concept development.
We can help you maintain your line efficiency, turning costly downtime into profitable uptime. Spare parts, maintenance (including agreements), technical and field support, including help desk assistance. For emergencies, stock replenishment or planned maintenance, we deliver original spare parts wherever you are, in a timely manner.
We organize standard and customized courses on how to safely and efficiently operate, maintain and troubleshoot equipment. Staff needs to understand how to properly use the system and how to take advantage of features to maximize productivity and efficiency.
Rossi for You is a suite of digital support tools enabling real-time access to your order tracking, invoices, spare part tables download and contact to our service. Fast and easy online access is available 24/7, in 5 languages. The on-line Selector, reserved to all customers, will allow to configure a standard product and make orders directly.