Support and Service
Complete customer care, before and after sales
We take care of our customers from the beginning to the end. Our modular approach doesn’t stop at the delivery of a product or solution. For us this is just the start.
With strong online support systems, our customers have access to leading interactive product and service care. We aim to deliver performance improvement and on-going assistance during the entire system life-cycle.
Do you need support? Contact us for any question!
Pre sales
Wherever a request comes from, worldwide, our engineers can quickly follow up the inquiries. A dedicated team with skilled technicians provides application support offering assistance and innovative solutions from orientation to concept development.
After sales
We can help you maintain your line efficiency, turning costly downtime into profitable uptime. Spare parts, maintenance (including agreements), technical and field support, including help desk assistance. For emergencies, stock replenishment or planned maintenance, we deliver original spare parts wherever you are, in a timely manner.
Training
We organize standard and customized courses on how to safely and efficiently operate, maintain and troubleshoot equipment. Staff needs to understand how to properly use the system and how to take advantage of features to maximize productivity and efficiency.
Digital support
Rossi for You is a suite of digital support tools enabling real-time access to your order tracking, invoices, spare part tables download and contact to our service. Fast and easy online access is available 24/7, in 5 languages. The on-line Selector, reserved to all customers, will allow to configure a standard product and make orders directly.
Rossi Configurator
Simple, practical and quick: through the Rossi Configurator it will be possible to view the entire configuration at a glance. Available 24/7!
The Rossi Configurator supports the following product types:
- Gearmotors
- Gear reducers
- Motors
CAD Models
Download 2D drawings and 3D models of reducers, gearreducers and motors.
It takes just a few clicks to integrate the Rossi product into your CAD environment
Rossi For You (only employees)
Selector, boards and spare parts, CRM and BI, invoices, transport documents, price lists, support and so on.
Rossi for You is the complete space dedicated to Rossi employees. We're ready to fit all your need!